Dear Customer,

Apologies for yet another COVID-19 email. We’ll keep this brief. There are 2 things we’d like to share with you.

1. Krystal has been working remotely from home for the last 17 years so it’s very much business as usual and we aren’t anticipating any impact to the services we provide. We have plenty of surplus capacity and have more hardware on its way to deal with any increase in demand. Support will be fully staffed Monday to Friday 06:00 to midnight and we’re available on the weekend too as usual. Out of hours emergency phone support will still function as usual.
   
   
2. As a result of our recent acquisition of aTech Media - (which is becoming k.io and we’ll celebrate properly at a more appropriate time in the future) - we are now able to provide every Krystal client with free VoIP services via Dial 9 until at least July to help you adjust to remote working and we will extend the assistance for as long as is required.

This includes everything that you need to work from home; a phone number, extension and 1,000 free minutes per month to UK mobile and landline numbers. Additionally, we’re waiving the cost of all chargeable additional features including IVR, call queueing, call recording storage, voicemail and receiving faxes.

(There is no obligation to continue using the service when things return to normal.)

Finally, if you’ve been negatively affected by these changing circumstances and need assistance please get in touch and we’ll help out however we can. Thanks to our clients Krystal is in a strong position to help during these challenging times and we’re more than happy to pay it forward. After all, we wouldn’t be here without you.

Stay safe, and let’s work together, separately!

Kind regards,

Simon Blackler - CEO