Merry Christmas |
As I focus on my new role as Krystal’s CEO, I want to take a moment to reflect on everything we’ve achieved together this year. We migrated all hosting clients onto our own ultra-fast
cloud platform, Katapult, while completing our move to the brand-new Netwise East data facility. We also implemented CSAT scoring to measure and improve client satisfaction, sponsored climate events around the country and launched .eco domains - now available for sustainability-focused businesses and organisations. None of this would have been possible without you, our valued clients. Which brings us nicely onto our support times over the festive period. |
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Christmas Support Times |
Hosting & Managed cPanel Servers |
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Phones and Live Chat: Closed from 17:00 on Friday, 20th December, reopening at 09:00 on Monday, 6th January. Emergency Phone Support: Emergency calls will be answered throughout the Christmas period 24/7. Tickets: Support remains available throughout the holidays, tickets being answered from 06:00 until Midnight. |
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For quick answers, check out the Krystal Hosting Knowledge Base. It’s packed with straightforward solutions and tips from our tech experts, helping you solve issues fast and letting us focus on critical support needs. If you can’t find what you need, just submit a support ticket. For emergency out-of-hours phone support (included with Sapphire plans and above), call 020 8050 1337, press 3, and enter your PIN (found in your Client Area). |
Managed Services |
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Change Freeze: No major changes or new projects between 17:00 on Friday, 13th December, and 09:00 on Monday, 6th January. Emergency Support Only: Christmas Day (25th December), Boxing Day (26th December) and New Year’s Day (1st January). Reduced Team: 23rd–31st December, with standard support hours but slightly longer response times for non-urgent requests. |
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If you need assistance, you can still email us at managed-service@krystal.io. For emergencies, just call 0330 229 1337 and select option 2. |
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Thank you for an incredible year |
As 2024 comes to a close, I’d like to offer my personal thanks. Your support has made this year’s successes possible, and we’re excited to share an even bigger and better 2025 with you. Wishing you and your loved ones a Merry Christmas.
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Dave Kimberley
CEO, Krystal |
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