I am truly honoured to step into the role of CEO at Krystal. Over the past seven years as COO, I’ve had the privilege of contributing to Krystal’s growth and evolution, and I’m excited to build on Simon’s legacy of prioritising people, the planet, and delivering exceptional client experiences.

As we embark on this new chapter, our commitment to innovation, transparency and the highest standards of care for our clients remains unwavering. I look forward to working with our incredible team and clients to build on our success, enhance our services and make an even more significant impact. I can’t wait to share more about our plans for the future.

I’m also excited to share that Krystal has implemented customer satisfaction scoring (CSAT) to further enhance our customer focus. With CSAT, we’re able to capture real-time feedback from you, our clients, and use it to drive meaningful improvements. This helps us continually refine our service to ensure we meet - and exceed - your expectations every time. Our customer satisfaction score directly reflects how happy you are with our current service. It isn’t just about fixing issues; it’s about deepening our understanding of your needs and refining our services. Read more about how we’re using CSAT (and see our current score!) in our blog post.

Katapult Object Storage has launched! Built with growing businesses and developers in mind, our new S3-compatible storage solution delivers simple, flexible and affordable storage for everything from backups to managing large-scale data effortlessly. Discover more about Object Storage in our blog, or get started right away with our quickstart guide. Plus, explore our new and improved product documentation for all the resources you need to make the most of Katapult.

If you’re a Katapult user, look out for the feedback popup in the console to share your thoughts. And if you’re new to Katapult, now’s the perfect time to check us out.

Our talented team of managed cloud experts have been doing terrific work this quarter delivering some of the industry’s finest managed cloud services. They’ve been busy crafting bespoke solutions to handle all the complexities of cloud management, letting our clients focus on what matters most—growing their business. All our managed public cloud solutions come with first-class 24/7 support to keep your cloud, and your business, running smoothly. Our experts are tech agnostic, and work with multiple cloud platforms including AWS and Azure. We also have our very own in-house-built public cloud platform, Katapult, one of the simplest, fastest cloud platforms out there. Take a look to see if our managed cloud services might be a fit for your business needs.