Between Katapult upgrades, migrating to our new private datacentre space, the rollout of Identity and the 4-day work week trial this year has been INCREDIBLY busy for the support team. Support touches across tickets, live chats and phone calls total over 125,000 for the year! Up a massive 23.9% over last year. Unfortunately, that’s meant that getting help from our team has been a little slower than you’d expect at times and I’d like to apologise for that.

I’m not prepared to sacrifice the award-winning quality we're known for, so we’ve hired an additional 5 support team members this year, taking us to a total of 22 UK-based support staff. I believe this makes us the largest UK web hosting support team in the country. Going forward, I promise that we’ll continue to build capacity whilever you need us. Thank you for your patience and understanding during 2023. 2024 will be better than “business as usual”.

In late November, we were delighted to win the Internet Services Providers’ Association (ISPA) “Best Hosted Service” Award for the 3rd time! The ISPA Awards are the longest-running and most prestigious in our industry, so it’s great to achieve this recognition, particularly in a very busy year. I’d like to extend my heartfelt thanks to the whole Krystal team who work hard year-round to make us the best at what we do, and our valued clients for their patronage over the past 12 months.