To give our support team a well-deserved break, we’ll be closing our phones and live chat from 18:00 Friday 16th December to 09:00 Tuesday 3rd January.

It’s always incredibly useful when clients can self-serve and that’s particularly true over the holidays. If you haven’t yet, please check out the Krystal Hosting Knowledge Base - it contains the collective insight of a thousand geeks! You might learn a new skill or tip and allow us to respond to those critical issues more promptly.

If you need support and the Knowledge Base doesn’t have the answer, you can still contact us via support ticket or by emailing support@krystal.uk. Responses might be a little slower than normal, so thank you in advance for your patience.

Emergency out-of-hours phone support is included with Onyx and cPanel business plans. In an emergency, just call us on 020 8050 1337 then press 3 and enter your PIN. You can find a PIN reminder in your Client Area.

If you’re thinking about upgrading your hosting service to enjoy out-of-hours support, or any of the other premium benefits, now’s a good time. We can guarantee a move before Christmas, just reply to this email to get started.

In late November, we were delighted to win the Internet Services Providers’ Association (ISPA) “Best Hosted Service” Award for the 2nd time! The ISPA Awards are the longest-running and most prestigious in our industry, so it’s great to achieve this recognition (again!) for both our quality and style of doing business. I’d like to extend my heartfelt thanks to colleagues who work hard year-round to make us the best at what we do.

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We’ve migrated the website from an old CMS to a static site and given it a little spruce up too. It doesn’t look that much different on the surface, but this change will enable us to push updates much quicker in 2023. The site loads faster now too.

In September, Krystal turned 20 years old. To celebrate the occasion we threw a huge Oktoberfest-themed party in Wolverhampton. Over 800 guests, 1,500 commemorative steins and 3,000 pints of German lager made for a night to remember! Though some report not being able to remember much the following day! It was fantastic after Covid to meet both clients and staff in person. Thank you to everyone that made the effort to attend. I suspect we’ll celebrate our 25th next, ideas welcome!

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On December 8th, Krystal team members sported Christmas jumpers to raise money for Save the Children. Rather than buying new, we recycled (or upcycled!) jumpers we already owned. This led to some seriously suspect sartorial choices and a healthy chunk of cash raised. If you’re looking to make a donation over the Xmas period, then Save the Children is a great cause. Should you wish to add to the total raised on our JustGiving page, simply click the button below.