Dear *|firstname|*, What a fantastic start to the summer! After the hugely positive response to the email I sent around at the start of May I decided that we should revamp the website to make it really obvious who we are and what we’re about. Behold, samples from our Creed and Live Stats pages! (more info below!) Price Variation But first, a bit of business. As previously notified prices for clients who joined us before May 1st 2018 will be changing for your next renewal on or after the 1st of August 2018 to bring them inline with the ones listed on the website. That means if your plan renews in March 2019 you won’t pay the new prices until then. It’s not too late to lock in your current price for the next 1 or 3 years if you like the service and would like to make a saving. The rationale behind the need to increase the prices is detailed in the previous email and on the new site. Which brings me neatly too... Website Upgrades! After May’s email many clients got in touch to say that they didn’t realise we were so passionate about what we do. Well we are! Others expressed their surprise that we had an interesting origin story as a champion of good service. So, we’ve spruced up the site design (feedback welcome, as always) and added 2 great new pages.

Our Creed We believe business is about solving problems, not making money. We constantly reinvest profits to build the best company possible.. We believe in being open and trustworthy. This includes having a clear and fair billing policy with no hidden “extras” or surprise renewal prices! . We believe in being honest. We look out for our clients and won’t sell a plan that doesn't meet your needs or budget. If we make a mistake we’ll admit to it and make it right. We believe that quality support is a right. Support should be superb, personal and easy to obtain. We will never outsource our support. We believe the company is the staff. We always hire “autonomously excellent” individuals who are passionate technologists. Krystal is great people, great technology, in that order. We believe you get what you pay for. We spend whatever’s needed for the best reliability and performance. We own our own equipment and never cut corners. We believe that we all have a responsibility towards protecting our home. We utilise “Green” technology, 100% renewable energy at all sites and are actively searching for ways to reduce our impact. We believe consumers are best served by legitimate competition, not monopolies. So we will not be selling to the businesses we set out to challenge! If there’s something you’d like to see up there let us know and we’ll try to add it! Kind regards, Simon Blackler - CEO Krystal Hosting

Copyright © Krystal Hosting Ltd 2003-2018