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In 2002, frustrated by poor service and bad business practices, I created Krystal to provide an "Honest, Reliable & Personal" alternative to the large faceless hosting corporations. I was confident that the market would choose our passionate, high-quality version of hosting, especially given that it cost less, included more and the pricing was fair and transparent.
Sadly, over the last 15 years those providers have consolidated their grip on the market through aggressive acquisition and deep pockets. GoDaddy recently acquired Host Europe Group (HEG) which in turn had acquired companies such as 123-Reg, Heart Internet, Webfusion, Daily, TSOHost and Vidahost (Paragon) plus some 30 others. Endurance International Group (EIG) has done a similar thing and now owns Bluehost, HostGator, iPage and A Small Orange plus nearly 80 others!
Two companies that own over 100 hosting brands offers consumers very little true choice as to where to spend their money and as a result of this lack of competition there is little incentive for these mega corps to do the right thing. It was for precisely this reason that Krystal was founded; to challenge the bigger players and force them to improve their service or get hit where it hurt them most; their wallets. And while Krystal is now the largest independent hosting company in the UK we need YOUR support to ensure that there's an independent option in the future.
Krystal isn't like other companies. The business is and always has been very much run as a professional hobby. We have no requirement to return value to shareholders (I own 92% of the business and my family owns the remaining 8%) so we reinvest all of our profits to build the best hosting company possible.
We buy the latest and greatest technology for you to use and place service and quality first. Recently this has included 1000TB (1 Petabyte!) of new backup storage using Helium-filled drives, a private dedicated 100Gbps fibre network between our 3 London datacentres and a bespoke WordPress platform developed entirely here in the UK (Learn more about Onyx).
Future plans include a fully revamped VPS platform, deploying NVMe disks (which are like SSD but up to 10X faster) and significantly expanding our exceptional UK based support team. Quality costs, so we need to increase prices or find ourselves unable to innovate and edged out over time in a market increasingly dominated by a few giants. It would be a bleak future indeed if your only options for hosting were GoDaddy and EIG...!
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